Terms of Service

Your use of the Prisma service is governed by this agreement (the "Terms"). "Prisma" means Prisma Data, Inc and its subsidiaries or affiliates involved in providing the Prisma Service. The "Prisma Service" means the services Prisma makes available through this website, including the website itself, the Prisma Console, Prisma Postgres, Prisma Compute, Query Insights, Prisma Studio (including Embeddable Prisma Studio as described in Section 19), the Prisma REST API and MCP server, add-ons, and any other software or services offered by Prisma, including Beta Services.

"Free Tier" refers to the no-cost access tier of the Prisma Services, which provides limited usage and features as detailed on the pricing page. Prisma reserves the right to modify the scope, availability, and features of the Free Tier at any time without prior notice.

In order to use the Prisma Services, you must first agree to the Terms. You can agree to the Terms by actually using the Prisma Services. You understand and agree that Prisma will treat your use of the Prisma Services as acceptance of the Terms from that point onwards. Use of the Prisma Services includes provisioning resources through the Prisma command-line interface, the Prisma MCP server, or other programmatic means, including through an AI agent or other tool acting on your behalf. For example, creating a database with npx create-db is a use of the Prisma Services.

You may not use the Prisma Services if (a) you are not of legal age to form a binding contract with Prisma, or (b) you are a person barred from receiving the Prisma Services under the laws of the United States or other countries including the country in which you are resident or from which you use the Prisma Services.

You acknowledge that any purchases made are not contingent upon the delivery of any future functionality or features.

Beta Services are provided "as is" and may contain bugs, errors, or other issues. They are subject to significant changes during the development period, may be modified or discontinued at any time, are not recommended for mission-critical workloads, and any data stored during this period may be wiped upon the conclusion of the beta phase.

The following defined terms are used throughout these Terms:

• "Application" means any software, code, service, or workload that you develop, deploy, or run using the Prisma Services, including applications hosted on Prisma Compute.
• "Content" has the meaning given in Section 5, and comprises "Customer Content" (data, code, files, and other materials that you or your end users submit to, store in, or process through the Prisma Services, including data stored in Prisma Postgres) and "Prisma Content" (materials that Prisma makes available through the Prisma Services).
• "Beta Services" means products, features, or versions labeled Early Access, Preview, Beta, Public Beta, Release Candidate, or Experimental.

You must provide accurate and complete registration information any time you register to use the Prisma Services. You are responsible for the security of your passwords and for any use of your account. If you become aware of any unauthorized use of your password or of your account, you agree to notify Prisma immediately.

Your use of the Prisma Services must comply with all applicable laws, regulations and ordinances, including any laws regarding the export of data or software.

You agree not to (a) access the administrative interface of the Prisma Services by any means other than through the interface that is provided by Prisma in connection with the Prisma Services, unless you have been specifically allowed to do so in a separate agreement with Prisma, or (b) engage in any activity that interferes with or disrupts the Prisma Services (or the servers and networks which are connected to the Service).

You may use the Prisma Services only to develop and run applications on the Prisma infrastructure. You may not use the Prisma Services for the purpose of bringing an intellectual property infringement claim against Prisma or for the purpose of creating a product or service competitive with the Prisma Services.

You are responsible for your end users' use of your Applications and for ensuring that their use complies with these Terms, including Section 14 (Acceptable Use).

The Prisma Services shall be subject to the privacy policy. You agree to the use of your data in accordance with Prisma's privacy policies.

To the extent that Prisma processes personal data on your behalf in providing the Prisma Services, Prisma acts as your processor (or service provider, as applicable), and that processing is governed by Prisma's Data Processing Agreement (the "DPA"), which forms part of these Terms. The DPA is available for download from the Compliance section of the Prisma Console. In the event of any conflict between these Terms and the DPA concerning the processing of personal data, the DPA shall prevail.

You agree to protect the privacy and legal rights of the end users of your application. You must obtain necessary consents under applicable data protection laws, and provide adequate privacy notices disclosing information about end-user data visibility to your applications and to Prisma.

Usage data from Early Access products may be used to support improvements and bug fixes.

Subject to the Terms, the Prisma Services are provided to you without charge up to certain limits. Usage over these limits requires your purchase of additional resources or services. The pricing for additional resources and services can be found on the Prisma pricing page.

For all purchased resources and services, Prisma will bill your credit card on a monthly basis. Late payments bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if less). Charges are exclusive of taxes. You are responsible for paying all taxes and government charges. Prisma reserves the right to discontinue service for late payment.

Any refunds remain at Prisma's sole discretion and are provided in credit form only. Card information may be shared with payment processors and credit agencies.

Prisma may change its fees and payment policies by notifying you at least fifteen (15) days before the beginning of the billing cycle in which such change will take effect. Free Tier and Starter Plan modifications take immediate effect via pricing page updates.

You may not create multiple accounts to avoid fees or bypass usage limits. Prisma may consolidate accounts or require upgrades in such cases.

Annual subscriptions run for 12 months with automatic renewal absent 30-day cancellation notice. Annual plans require full upfront payment with no refunds. Reminder emails arrive 35-45 days before renewal. Cancellation requires notice 30 days before the renewal date. Subscription term modifications receive 60 days' email notice.

Free Tier access depends on usage limits and feature availability. Prisma may suspend abusive users and restrict support or premium features to paid plans.

Usage-based services, including Prisma Compute, are billed according to metered usage, such as requests, provisioned memory, active CPU time, and outbound bandwidth, at the rates on the pricing page. Where a spend limit applies to your account, Prisma may pause or restrict your Applications, databases, or other resources when the limit is reached. Beta Services may be provided free of charge or at reduced rates, and Prisma may begin charging for them by giving you at least fifteen (15) days' notice.

Fees for the Prisma Services may also be billed through authorized resellers or marketplace partners (for example, Prisma Postgres purchased through Vercel). In such cases, the reseller's payment terms govern billing and payment mechanics, while these Terms continue to govern your use of the Prisma Services.

You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, the Prisma Services are the sole responsibility of the person from which such content originated. All such information is referred to as the "Content."

Prisma reserves the right (but shall have no obligation) to remove any or all Content from the Prisma Services. You agree to immediately take down any Content that violates Section 14 (Acceptable Use), including pursuant to a take down request from Prisma. In the event that you elect not to comply with a request from Prisma to take down certain Content, Prisma reserves the right to directly take down such Content or to disable Applications. Where required by applicable law, removals of Content and disablement of Applications are subject to the statement of reasons described in Section 21.

You agree that you are solely responsible for (and that Prisma has no responsibility to you or to any third party for) the Application or any Content that you create, transmit or display while using the Prisma Services and for the consequences of your actions (including any loss or damage which Prisma may suffer) by doing so.

You agree that Prisma has no responsibility or liability for the deletion or failure to store any Content and other communications maintained or transmitted through use of the Service. You are solely responsible for securing and backing up your applications and any data.

You acknowledge and agree that Prisma (or Prisma's licensors) own all legal right, title and interest in and to the Prisma Services, including any intellectual property rights which subsist in the Prisma Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist).

Prisma acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any Content or Applications that you create, submit, post, transmit or display on, or through, the Prisma Services, including any intellectual property rights which subsist in that Content and the Application (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless you have agreed otherwise in writing with Prisma, you agree that you are responsible for protecting and enforcing those rights and that Prisma has no obligation to do so on your behalf.

Prisma gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by Prisma as part of the Prisma Services as provided to you by Prisma. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Prisma Services as provided by Prisma, in the manner permitted by the Terms.

You may not (and you may not permit anyone else to): (a) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Prisma Services or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by Prisma, in writing; (b) attempt to disable or circumvent any security mechanisms used by the Prisma Services or any applications running on the Prisma Services; or (c) use the Prisma Services in any manner that would subject Prisma's intellectual property or technology to any other license terms.

Open source software licenses for components of the Prisma Services released under an open source license constitute separate written agreements. To the limited extent that the open source software licenses expressly supersede these Terms, the open source licenses govern your agreement with Prisma for the use of the components of the Prisma Services released under an open source license.

Prisma claims no ownership or control over any Content or Application. You retain copyright and any other rights you already hold in the Content and/or Application, and you are responsible for protecting those rights, as appropriate.

By submitting, posting or displaying the Content on or through the Prisma Services you give Prisma a worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute such Content for the sole purpose of enabling Prisma to provide you with the Prisma Services.

By adding a collaborator to your Application, you hereby grant to that user a non-exclusive, royalty-free, non-transferable license, with no right to sub-license, to use, display, perform, reproduce, modify, publish, distribute, list information regarding, edit, translate and analyze such Application(s) and Content as permitted by the relevant Prisma Services functionality or features for the sole purpose of collaborating on development of the Application(s).

You may choose to or we may invite you to submit comments or ideas about the Prisma Services, including without limitation about how to improve the Prisma Services or our products ("Ideas"). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place Prisma under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone.

Prisma, in its sole discretion, may use your trade names, trademarks, service marks, logos, domain names and other distinctive brand features in presentations, marketing materials, customer lists, financial reports and website listings for the purposes of advertising and publicizing your use of the Prisma Services.

Prisma is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Prisma Services which Prisma provides may change from time to time without prior notice to you, subject to the terms in Section 4. Changes to the form and nature of the Prisma Services will be effective with respect to all versions of the Prisma Services; examples of changes to the form and nature of the Prisma Services include without limitation changes to fee and payment policies, security patches, added functionality, and other enhancements.

You may terminate these Terms at any time by canceling your account on the Prisma Services. You will not receive any refunds if you cancel your account.

You agree that Prisma, in its sole discretion and for any or no reason, may terminate your account or any part thereof. You agree that any termination of your access to the Prisma Services may be without prior notice, and you agree that Prisma will not be liable to you or any third party for such termination.

Prisma may suspend or disable an Application, a Prisma Compute deployment, a Prisma Postgres database, or any other resource provisioned through the Prisma Services that violates Section 14 (Acceptable Use), poses a security or operational risk to the Prisma Services or to other customers, or exposes Prisma to legal liability. Where required by applicable law, Prisma will provide notice and a statement of reasons as described in Section 21. Prisma may act immediately and without prior notice where the risk is severe, such as child sexual abuse material or active attack infrastructure.

For Free Tier users, Prisma may discontinue access with reasonable opportunities for upgrade or data export. You are solely responsible for exporting your Content prior to termination of your account for any reason, provided that if Prisma terminates your account, Prisma will provide you a reasonable opportunity to retrieve your Content.

Upon any termination of the Prisma Services or your account these Terms will also terminate, but Sections 6, 9, 10, 11, 12, 16, 18, and 22 shall continue to be effective after these Terms are terminated.

Nothing in these Terms, including Sections 10 and 11, shall exclude or limit Prisma's warranty or liability for losses which may not be lawfully excluded or limited by applicable law.

You expressly understand and agree that your use of the Prisma Services is at your sole risk and that the Prisma Services are provided "as is" and "as available."

Prisma, its subsidiaries and affiliates, and its licensors make no express warranties and disclaim all implied warranties regarding the Prisma Services, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Without limiting the generality of the foregoing, Prisma, its subsidiaries and affiliates, and its licensors do not represent or warrant to you that (a) your use of the Prisma Services will meet your requirements, (b) your use of the Prisma Services will be uninterrupted, timely, secure or free from error, or (c) data provided through the Prisma Services will be accurate.

Free Tier users receive no guaranteed support response times, uptime, or feature availability. The service is provided "as is" and may be deprioritized during periods of high load or maintenance. Beta Services are provided "as is" and may have bugs or issues.

You expressly understand and agree that Prisma, its subsidiaries and affiliates, and its licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but not be limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss.

The limitations on Prisma's liability to you shall apply whether or not Prisma has been advised of or should have been aware of the possibility of any such losses arising.

Third-party infrastructure provider outages exempt Prisma from liability. Refunds or credits do not apply when downtime stems from third-party failures.

You agree to hold harmless, defend and indemnify Prisma, and its subsidiaries, affiliates, officers, agents, employees, advertisers, licensors, suppliers or partners from and against any third party claim arising from or in any way related to (a) your breach of the Terms, (b) your use of the Prisma Services, (c) your violation of applicable laws, rules or regulations in connection with the Prisma Services, or (d) your Content or your Application, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature.

It is Prisma's policy to respond to notices of alleged copyright infringement that comply with the United States' Digital Millennium Copyright Act (DMCA) or other applicable copyright laws, and to terminate, in appropriate circumstances, the accounts of repeat infringers. Prisma reserves the right to remove Content or disable Applications upon receiving valid infringement notices.

Notices of claimed copyright infringement should be sent to Prisma's designated agent:

Copyright Agent
Prisma Data, Inc.
251 Little Falls Drive
Wilmington, New Castle, Delaware 19808
Email: abuse@prisma.io

A copyright infringement notice must include:

• Identification of the copyrighted work claimed to have been infringed
• Identification of the material claimed to be infringing and information reasonably sufficient to permit Prisma to locate it, such as a URL
• Your contact information, including your name, address, telephone number, and email address
• A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
• A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

If your Content or Application was removed or disabled as a result of an infringement notice and you believe this was the result of a mistake or misidentification, you may submit a counter-notice to the same contact containing the information required by 17 U.S.C. § 512(g)(3). Prisma will forward a valid counter-notice to the person who submitted the original notice. Unless that person informs Prisma that they have filed an action seeking a court order, Prisma may restore the removed material not less than ten (10) and not more than fourteen (14) business days after receiving the counter-notice.

You agree not to use the Prisma Services to host or transmit any content that is unlawful, harmful, or otherwise objectionable. Prisma reserves the right to terminate accounts that violate this acceptable use policy, which may change at Prisma's discretion.

Prohibited Content includes, but is not limited to:

• Content that infringes third-party intellectual property
• Excessively profane content
• Content promoting hate, violence, or racial intolerance
• Content advancing hacking or cracking
• Content furthering illegal activity
• Drug paraphernalia content
• Phishing or malicious content
• Child sexual abuse material (CSAM) or any content that sexually exploits or endangers minors. Prisma applies a zero-tolerance policy and reports apparent child sexual exploitation to the relevant authorities
• Non-consensual intimate imagery, including sexually explicit synthetic or manipulated images of real people
• Content that promotes or facilitates terrorism or violent extremism
• Any other material that violates criminal laws or third-party rights

Prohibited Actions include:

• Violating the legal rights of others
• Promoting illegal activity
• Using the service for unlawful, invasive, infringing, defamatory, or fraudulent purposes
• Intentional distribution of viruses or malware
• Interfering with or disrupting the Prisma Services
• Circumventing security measures
• Generating spam
• Cryptocurrency mining or other proof-of-work computation without Prisma's prior written authorization
• Operating open proxies, open mail relays, or VPN or Tor exit nodes
• Originating denial-of-service attacks or operating booter or stresser services
• Operating spam infrastructure or sending bulk unsolicited messages
• Hosting phishing pages, distributing malware, or operating command-and-control infrastructure
• Scanning or testing the security of third-party systems without authorization
• Abusing bandwidth or egress, such as operating proxy farms or large-scale scraping relays
• Circumventing usage metering or quotas
• Deploying or operating AI systems for practices prohibited by applicable law, such as the prohibited AI practices under the EU Artificial Intelligence Act

This section applies to Applications deployed on Prisma Compute, to data and files stored in Prisma Postgres or elsewhere in the Prisma Services, and to your end users' use of your Applications; you are responsible for your end users' compliance. To report a violation of this section, use the Report Abuse link in the footer of prisma.io or email abuse@prisma.io. Section 21 describes how Prisma handles reports.

Beta Services are also subject to these restrictions.

Fair Use guidelines ensure equitable access for all customers, applying to primary account holders, administrators, and end-users. Usage limits may apply to API calls, storage, user accounts, data processing, request volume, provisioned memory, active CPU time, outbound bandwidth, and connection counts to optimize performance.

Prohibited activities include:

• Circumventing account limitations
• Sharing credentials beyond authorized users
• Using the service for illegal purposes
• Deliberately degrading service performance

Automated scripts or bots accessing the Service must be approved in advance and comply with our API usage guidelines.

Prisma monitors usage to enforce compliance. Enforcement responses may include usage discussions, feature limitations, suspension, plan upgrade requirements, and Free Tier access restriction or termination for abuse. Repeated or severe violations may result in account termination.

Policy updates appear on the website and users receive notifications. Questions may be directed to legal@prisma.io. To report abuse, email abuse@prisma.io.

The Prisma Services may include hyperlinks to other web sites or content or resources. Prisma may have no control over any web sites or resources which are provided by companies or persons other than Prisma.

You acknowledge and agree that Prisma is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.

You acknowledge and agree that Prisma is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.

Prisma may make changes to the Terms from time to time. When these changes are made, Prisma will make a new copy of these Terms available on this page.

You understand and agree that if you use the Prisma Services after the date on which the Terms have changed, Prisma will treat your use as acceptance of the updated Terms.

If a modification is material, Prisma will provide at least seven (7) days' notice before the new terms take effect. What constitutes a material modification will be determined at Prisma's sole discretion. If you do not agree to the modified Terms, you should discontinue your use of the Prisma Services.

The Terms constitute the whole legal agreement between you and Prisma and govern your use of the Prisma Services (but excluding any services which Prisma may provide to you under a separate written agreement), and completely replace any prior agreements between you and Prisma in relation to the Prisma Services.

There are no third party beneficiaries to these Terms. The parties are independent contractors. The Terms do not create an agency, partnership or joint venture.

If Prisma provides you with a translation of the English language version of these Terms, the English language version of these Terms will control if there is any conflict.

You agree that Prisma may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Prisma Services. By providing Prisma your email address, you consent to our using the email address to send you any notices.

You agree that if Prisma does not exercise or enforce any legal right or remedy which is contained in the Terms (or which Prisma has the benefit of under any applicable law), this will not be taken to be a formal waiver of Prisma's rights and that those rights or remedies will still be available to Prisma.

Prisma shall not be liable for failing or delaying performance of its obligations resulting from any condition beyond its reasonable control, including but not limited to, governmental action, acts of terrorism, earthquake, fire, flood or other acts of God, labor conditions, power failures, and Internet disturbances.

The Terms, and your relationship with Prisma under the Terms, shall be governed by the laws of the State of California without regard to its conflict of laws provisions. You and Prisma agree to submit to the exclusive jurisdiction of the courts located within the county of Santa Clara, California to resolve any legal matter arising from the Terms.

Neither party may assign any of its rights or obligations under these Terms, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld).

The free version of Embeddable Prisma Studio is licensed under the Apache 2.0 License and may be used in both development and production environments. Prisma branding must remain visible in the free version. Removal of branding requires a paid commercial license.

Paid versions of Embeddable Prisma Studio require a separate subscription agreement with terms distinct from standard Prisma billing.

Embeddable Prisma Studio operates as client-side software. Prisma will have no liability or responsibility for any loss, corruption, unauthorized disclosure, or misuse of data arising from user or end-user misuse.

Users bear sole responsibility for regulatory compliance, especially in regulated sectors. Prisma disclaims all compliance-related warranties. Users acknowledge that Embeddable Prisma Studio is not designed for regulated industries (such as healthcare or finance) and assume full compliance responsibility.

The free version includes telemetry collection to support service improvements. Repository contributors license their contributions under Apache 2.0, granting Prisma usage, modification, and distribution rights.

Prisma Compute allows you to deploy and run Applications on infrastructure managed by Prisma. You are solely responsible for the code you deploy, including its dependencies, security patches and updates, its behavior, and its end users. Prisma manages the underlying infrastructure. Prisma has no obligation to monitor, and does not endorse, the Applications you deploy or the Content you store, but may act on them as described in Sections 9, 14, and 21.

Default application URLs, such as subdomains of prisma.build, are provided at Prisma's discretion and may be changed or reclaimed upon termination or suspension of your account or Application. By connecting a custom domain, you represent and warrant that you own or control that domain. Preview environments, including their Applications and databases, may be reclaimed automatically after a period of inactivity, as described in the documentation.

Prisma Postgres provides managed database services. You control, and are solely responsible for, the Customer Content stored in your databases, including any personal data of your end users and any consents or notices required to collect and process it. Prisma processes personal data contained in Customer Content on your behalf in accordance with the DPA described in Section 3.

You are responsible for the files and other Customer Content you store using the Prisma Services, and for any access you grant to them, including through access keys, credentials, and shared or presigned URLs.

The Prisma Services are offered from the regions listed in the documentation. Region selection determines where your resources are provisioned but does not by itself create a data-residency commitment.

Prisma may suspend or disable Applications, databases, and other resources as described in Section 9. Beta Services used as part of these services are also subject to the Beta Services terms in Section 1.

To report abuse, illegal content, or copyright infringement on the Prisma Services, use the Report Abuse link in the footer of prisma.io or email abuse@prisma.io directly. Anyone may submit a report, whether or not they are a Prisma customer.

To help Prisma act on your report, please include:

• The location of the content, such as the URL of the Application or resource concerned
• An explanation of why you believe the content is illegal or violates these Terms
• Your name and email address, unless the report concerns child sexual abuse material or another category for which anonymous reporting is permitted
• A statement that you believe, in good faith, that the information in your report is accurate and complete

Where you provide contact details, Prisma will confirm receipt of your report and inform you of its decision. Reports are reviewed, and moderation decisions are made, by Prisma personnel. Prisma does not currently use automated tools to detect, identify, or act against illegal content or content that violates these Terms. If Prisma introduces such tools, it will describe them in this Section.

When Prisma removes Content or suspends or disables an Application, a Prisma Compute deployment, a Prisma Postgres database, any other resource provisioned through the Prisma Services, or an account because of illegal content or a violation of Section 14 (Acceptable Use), Prisma will, where required by applicable law, provide the affected user with a statement of the facts and grounds for the decision. You can ask Prisma to review a decision by replying to the statement of reasons, and you may also seek redress before the courts.

Sections 5, 14, and this Section 21 together describe Prisma's content moderation policies for the purposes of applicable law, including the EU Digital Services Act. abuse@prisma.io is Prisma's single point of contact for communications with member state authorities, the European Commission, and the European Board for Digital Services, and the point of contact for recipients of the service. Communications may be sent in English or German.

If Prisma becomes aware of information giving rise to a suspicion that a criminal offense involving a threat to the life or safety of a person has taken place, is taking place, or is likely to take place, Prisma will promptly inform the relevant law enforcement or judicial authorities.

Prisma reports apparent child sexual exploitation, including child sexual abuse material, to the National Center for Missing & Exploited Children (NCMEC) and to other authorities as required by applicable law, including 18 U.S.C. § 2258A.

Exportable data means the Customer Content that you own or control and that you or your end users have uploaded to and stored in the Prisma Services. Exportable data does not include, and Prisma does not guarantee the export of, Prisma's own metrics, logs, configuration, or infrastructure and service setup details, any other data specific to the internal functioning of the Prisma Services, or any intellectual property of Prisma. Exportable data also does not include credentials or other secrets that you supply, such as environment variable values, which are stored in a form that cannot be retrieved; you are responsible for retaining your own copies.

You may export your exportable data at any time. Prisma will make it available in a structured, commonly used, and machine-readable format and will provide reasonable assistance for migrations to another provider or to on-premises infrastructure.

Where the EU Data Act applies to your use of the Prisma Services and you ask to switch to another provider or to on-premises infrastructure, Prisma will:

• Start the switching process within a notice period of no more than two (2) months from your request
• Complete the transition within thirty (30) calendar days. If this is technically unfeasible, Prisma will tell you within fourteen (14) working days and may extend the transition to no more than seven (7) months
• Keep your exportable data available for retrieval for at least thirty (30) calendar days after the transition
• Erase your exportable data and digital assets after the retrieval period ends, provided the switch has been completed successfully

Prisma does not impose any termination fee, exit fee, or other charge for terminating these Terms or for switching to another provider or to on-premises infrastructure. Throughout any switching process, standard service fees continue to apply to your actual use of the Prisma Services, including metered usage such as outbound bandwidth, at the rates set out on the pricing page. Fees prepaid for a subscription term remain subject to Section 4.

Notwithstanding the foregoing, where the EU Data Act applies to your use of the Prisma Services, data egress charges for data exported as part of a switching process shall be charged at cost until 12 January 2027, and from 12 January 2027 Prisma shall not impose such charges.