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Support

Your feedback is invaluable, and we encourage you to share your experiences with us on Discord.

Support​

Your support options are based on your workspace's active plan. For more details, take a look at our pricing page.

Community support​

Reach out to us in our Discord.

Standard support​

  • Email support, support@prisma.io, or reach out via the Console
  • 2 business days, Mon-Fri, 9am-5pm CET

Premium support​

  • Email support, support@prisma.io, or reach out via the Console
  • 1 business hour, Mon-Fri, 9am-5pm CET

Dedicated support​

Dedicated contact person.

Deleting your PDP account​

If you want to delete your PDP account, email us at support@prisma.io specifying the email id or GitHub handle with which you signed up.

To ensure that you're not accidentally disabling any infrastructure powering one of your applications, we require that you disable Accelerate in all environments of all your projects that live in the account to be deleted. Additionally there should be no active subscriptions in the account to be deleted. Please cancel any active subscriptions before requesting account deletion.